Fallen Behind
It seems I’ve fallen behind on my blogging duties lately! I said it wouldn’t happen and here I am, in the same old predicament as before. In my defense, I am working two jobs. My record was 42 days in a row of work but then I had to do the Sun Run on April 17th so I took a couple of days off. Not that I enjoy this though – I look forward to my next opportunity to sleep in, which looks like it will be the May long weekend since I do not work early for a change, but rather late.
My new job as a customer service rep (and recently also project manager) at Vin65 is going well. It seems I have more than enough work to do every single day and I get to do the things I love. I still miss the crew at Netgenetix a ton, but I’m slowly getting used to the new one here at Vin65 too.
On the other hand, I have my weekend job at McDonalds, still ongoing. For a long time, despite the things that frustrate me, I’ve considered McDonald’s a fairly smart corporation that teaches its employees better work ethic as well as leadership and customer service skills. Recently though, it feels like they’re going downhill.
A new type of service technique called Global Front Counter has just been introduced at my restaurant and is being rolled out to many restaurants across the nation. Part of this new service technique involves having one crew member simply taking orders and a second crew person just gathering the food – the order taker is never allowed to move away from their till so that they are always ready to serve customers when they come in the door. This DOES make serving customers faster, no doubt, however there is one small flaw for low-volume restaurants. This has to be implemented at all times.
So this means that even when there are no customers in the restaurant the order taker cannot move from their till, not even to stock up or clean where they still have the front counter in view. This means they have only one small area to clean, which is within arms reach of their till. Trays are to be cleaned in the lobby and not be on the counter, so that scratches that secondary duty as well. This past weekend the girl on front counter was bored to tears and was not allowed to do anything away from her till (or the other managers got mad at her) – her receipt printer was sparkly clean and everything within arms reach had been cleaned 10 times over. Even if I am working drive thru by myself and have 10 cars waiting for food and front counter has no customers in sight, she is not allowed to help me because she would be abandoning her till.
What kind of work ethic does that teach? Learn some practicality here people.
Posted under Customer Service, General, Netgenetix








