I don’t believe I mentioned this yet, but in November I was laid off from my job. It’s one of those things that you either definitely know is happening, or you just don’t see coming and it hits you like a brick wall at full tilt. For me, unfortunately, it was definitely the latter.
I would have loved to stay in Vancouver however the prospects of finding new employment at the time weren’t looking very good and Employment Insurance just wasn’t going to pay the rent AND allow me to feed myself on anything other than canned soup and peanut butter sandwiches. So in an effort to save money I moved back to my hometown of Chilliwack and picked up my old job at McDonald’s as a Swing Manager while I continue the job search.
I can’t say working at McDonald’s is my favourite thing in the world, however I learned a lot of things about leadership and customer service there and since going back I have been reminded of many of them. I’ve also been reminded of what that kind of work environment is like (like how that hot guy from Chem class totally dumped that chick from English class by text message on her birthday, like OH EM GEE) and how much I appreciate my career.
One of the most important lessons I think I learned from McDonald’s is “Give ‘em the Pickle“. The basic principle is going the extra mile for your customers. It looks different to every business, but the customer feels valued and will continue to return in nearly every situation. At McDonald’s it could be as simple as replacing food for a dissatisfied customer and adding in an additional free meal or dessert to show you actually care about the business they’re bringing to you. Giving the customer the pickle means not arguing. If they say they ordered something and didn’t get it when you are 100% sure you gave it to them already, it doesn’t matter – give them another one.
So folks, for Pete’s sake give ‘em the pickle!!!Posted under Customer Service, Education, Industry, News